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Zinah Al-Jelihawi

zinah_s@hotmail.com 

www.linkedin.com/in/zinah-al-jelihawi | Alexandria, Virginia

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SUMMARY

 

Highly skilled and motivated Information Technology and Security Professional holding a Bachelor of Science in Technical Management with a specialization in Information Security and Data Analysis, boasting a flawless GPA of 4.0/4.0. With over 17 years of combined expertise in computing, data processing, management, and information security, I bring a comprehensive skill set to the table. Known for strong work ethics, exceptional teamwork, and critical thinking skills, I excel in adapting to diverse environments while maintaining meticulous attention to detail. Bilingual proficiency in English and Arabic enables seamless communication in diverse contexts.

 

SKILLS

  • Communication

  • Teamwork

  • Problem-solving

  • Adaptability

  • Time Management

  • Customer Service

  • Attention to Detail

  • Critical Thinking

  • Organizational Skills

  • Conflict Resolution

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CORE COMPETENCIES

  • Cybersecurity Analysis

  • Network Security

  • Data Privacy Compliance

  • Incident Response

  • Risk Management

  • Cloud Security

  • Information Security Planning

  • Technical Troubleshooting

  • Data Analysis

  • Project Management

  • Customer Relationship Management

  • Microsoft 365 Applications

EDUCATION

DeVry University                                                                               Arlington, Virginia

Bachelor of Science in Technical Management                                 December 2023

Specialization : Information Security and Data Analysis                                          

GPA: 4.0/4.0

  • Relevant Courses: Computer Applications for Business, Microsoft Word, Excel, PowerPoint, Operating Systems, VMWare, Information Security Planning and Audit, Shell Scripting and Commands, Network Tools, Network Infrastructure, Network Firewalls, Network Monitoring, Network Analysis, Linux +, SQL Database, Data Analysis, Financial Analysis, Business Management and Technology.

  • Certifications: Six certifications in S/P2 professional skills for businesses. CompTIA SEC+ Certification in progress.

  • Awards: Dean’s List Award Certifications.

  • Memberships: Delta Mu Delta (DMD) and National Society of Leadership and Success (NSLS) member.

  • Information Technology and Security Projects : (https://zinahs.wixsite.com/zaljelihawi)

Oakland Community College                                              Farmington Hills, Michigan

Associate Degree in Applied Science                                                      January 2011

  • Relevant courses: Economics, Mathematics, Introduction to Computer Applications.

  • Awards: Dean’s List Award Certification.

 

 

EXPERIENCE

Allied Universal Corporation                                                                 Reston, Virginia

Front Desk Administration Security Officer       December 2021 – December 2023

  • Executed duties specified by Post Orders contract in a data and network organization.

  • Proactively reported and resolved on-site incidents with a calm and problem-solving approach.

  • Conducted front desk administration and clerical duties.

  • Ensured high-security controls for midnight duties through checklist tracking.

  • Improved incident response time by 50% through the implementation of proactive security measures.

 

MedImpact HC                                                                                           Remote, USA

Clinical Healthcare Coordinator                                          March 2021 - June 2021

  • Resolved escalated member eligibility and adjudication issues through analysis and research.

  • Processed electronic requests with a focus on accuracy, timeliness, and productivity.

  • Managed data entry of scanned requests, verified customer demographics, and ensured customer privacy compliance.

  • Established and managed customer profiles.

  • Increased productivity by 15% by implementing streamlined data entry processes.

 

Ariaf Sultanate LLC                                                                                  Muscat, Oman

Business Development Specialist                                  October 2019 - October 2020

  • Generated new business opportunities and optimized profit margins for inventory.

  • Developed business growth through contracts and expanding the client base.

  • Successfully obtained new products and foreign agency contracts through networking and events.

  • Increased sales revenue by 25% through strategic negotiation and partnership development.

  • Implemented CRM system, improving client communication and tracking by 30%.

 

Perfect Business LLC                                                                                Muscat, Oman

Medical Sales and Marketing Representative   September 2017 - September 2019

  • Advertised, marketed, and distributed medical equipment and consumables.

  • Executed day-to-day business duties, organized schedules, and conducted meetings.

  • Achieved yearly government contracts in medical consumable products.

  • Led large medical events, conducted presentations, and trained new employees.

  • Increased market share by 20% through targeted marketing campaigns.

 

Henry Ford Health System                                                   West Bloomfield, Michigan

Hospital Pharmacy Assistant                                           July 2014 - December 2016

  • Managed front desk operations, handled customer requests, calls and communications.

  • Coordinated with providers and departments, maintained medication inventory, and ensured accuracy.

  • Contributed to work optimization and efficiency.

  • Implemented workflow organization and inventory management techniques resulting in a 15% reduction in medication errors.

  • Implemented customer feedback system, resulting in a 25% increase in patient satisfaction scores.

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