Summary

Highly motivated IT and Network Security Professional with 17+ years of experience in IT operations, technical support, incident monitoring, data analysis, and business operations. Holds a B.Sc. in Technical Management with specialization in Information Security & Data Analysis (GPA 4.0). Skilled in network troubleshooting, security monitoring, system administration, and customer support, with strong adaptability, teamwork, and problem-solving skills. Bilingual in English and Arabic.

Core Competencies

IT Operations & Network Troubleshooting
Cybersecurity & Information Security Compliance
Incident Monitoring & Response
Data Analysis & SQL
Cloud & On-Premise Systems (Microsoft 365, VMware, Linux)
Technical Support & Customer Service
Documentation & Workflow Optimization
Scripting & Automation: Python, Shell scripting (training/academic projects)
Project Management & Process Improvement

Education

DeVry University, Arlington, VA
B.Sc. Technical Management (Information Security & Data Analysis) — Dec 2023 (GPA 4.0)

Relevant Courses: Network Infrastructure, Firewalls, Linux+, SQL, Shell Scripting, Data Analysis, Information Security Planning
Projects: IT/network monitoring, incident response simulations, and security audits

Oakland Community College, Farmington Hills, MI
A.A.S. Applied Science — Jan 2011 (Dean’s List)

Professional Experience

Allied Universal Corporation – Reston, VA
Front Desk Security Officer / IT-Sensitive Site | Dec 2021 – Dec 2023

Monitored IT/network-sensitive environments, reported incidents, and maintained compliance with operational protocols.
Implemented proactive measures to reduce response time for incidents by 50%.
Performed administrative, clerical, and security-related technical tasks.

MedImpact Healthcare Systems – Remote, USA
Clinical Healthcare Coordinator | Mar 2021 – Jun 2021

Resolved escalated technical and data-related issues, ensuring accuracy, privacy, and compliance.
Streamlined data entry and workflow processes, increasing productivity by 15%.

Ariaf Sultanate LLC – Muscat, Oman
Business Development Specialist | Oct 2019 – Oct 2020

Developed business operations, implemented CRM system for tracking client data, improving efficiency by 30%.
Coordinated with vendors and clients to support technical and operational requirements.

Perfect Business LLC – Muscat, Oman
Medical Sales & Marketing Representative | Sep 2017 – Sep 2019

Delivered training and product demonstrations on medical equipment and technical systems.
Managed contracts and client relations, increasing sales revenue and operational efficiency.

Henry Ford Health System – West Bloomfield, MI
Hospital Pharmacy Assistant | Jul 2014 – Dec 2016

Managed inventory, documentation, and reporting systems to reduce errors by 15%.
Implemented workflow improvements that increased patient satisfaction scores by 25%.

Certifications & Training

CompTIA Security+ (In Progress)
S/P2 Professional Business/IT Management (6)
Dean’s List Honors

Technical Skills

Networking: TCP/IP, DNS, DHCP, VPN/IPSec, Firewalls, Switches & Routers fundamentals
Systems & Platforms: Windows, Linux, VMware, Microsoft 365
Monitoring & Reporting Tools: Dashboard creation, SQL, Grafana (academic labs)
Scripting: Python, Shell scripting (training and projects)