Summary

IT operations professional with academic and hands-on experience in incident response, threat analysis, and network security, complimented by 2+ years of security operations and access management experience in regulated environments.
Bring 15+ years of professional experience across technical, compliance-driven, and operational roles requiring strong documentation, cross-functional coordination, and exceptional attention to detail.
Strong foundation in Windows and Linux systems, networking fundamentals, access management, and incident monitoring.
Proven ability to document SOPs, escalate tickets, and troubleshoot technical issues while maintaining compliance and data integrity.
Hold a Bachelor of Science in Technical Management (GPA 4.0) and actively pursuing CompTIA Security+, with a clear career trajectory toward cybersecurity operations and incident response. Bilingual in English and Arabic.

Technical Skills

IT Support & Systems: End-User Support & Troubleshooting, Ticketing, Escalation & Documentation, SOP Development & Technical Reporting, Access & Identity Management (IAM)
Operating Systems & Platforms: Windows (User Support & Administration), Linux (Foundational), Microsoft 365, VMware (Foundational)
Networking & Security: TCP/IP, DNS, DHCP, VPN (Foundational), Cybersecurity Fundamentals, Incident Monitoring & Response Support, NIST Framework (Academic)
Data & Automation: SQL & Reporting, Python & Shell Scripting (Basic)

Allied Universal Corporation, Reston, VA
Security Operations & Access Management Specialist | Dec 2021 – Dec 2023

Monitored and documented 200+ security incidents monthly using incident management systems, escalating critical issues to appropriate teams.
Managed access control systems for 500+ employees, processing visitor authorizations and badge management with 99% accuracy.
Conducted overnight security inspections and compliance checks, maintaining 100% adherence to security protocols and standards.
Enhanced incident response efficiency by 50% through implementation of proactive monitoring procedures and streamlined communication protocols.
Maintained detailed security logs and reports, supporting audit requirements and operational continuity.

MedImpact Healthcare Systems, Remote, USA
Clinical Healthcare Coordinator | Mar 2021 – Jun 2021

Resolved 50+ escalated technical and data-related issues weekly, ensuring HIPAA compliance and data accuracy.
Streamlined data entry workflows and processes, increasing team productivity by 15% and reducing processing time.
Collaborated with IT teams to troubleshoot system issues and implement process improvements

Ariaf Sultanate LLC, Muscat, Oman
Business Development Specialist | Oct 2019 – Oct 2020

Implemented CRM system for client data management, improving operational efficiency by 30% and enhancing customer tracking.

ZINAH AL | PAGE 2

Coordinated technical requirements with 20+ vendors and clients, supporting business operations and system integrations.
Developed business process documentation and standard operating procedures.

Perfect Business LLC, Muscat, Oman
Medical Sales & Marketing Representative | Sep 2017 – Sep 2019

Delivered technical training and product demonstrations on medical equipment to 100+ healthcare professionals.
Managed client contracts and relationships, contributing to 25% increase in sales revenue through improved customer satisfaction.
Provided technical support and troubleshooting for medical systems and equipment.

DeVry University, Arlington, VA
Bachelor of Science in Technical Management (Information Security & Data Analysis) | Dec 2023

Honors: GPA 4.0/4.0, Dean’s List
Relevant Courses: Network Infrastructure, Firewalls, Linux+, SQL, Shell Scripting, Data Analysis, Information Security Planning
Projects: IT/network monitoring, incident response simulations, security audits

Certifications & Training

Network Security Monitoring Dashboard

Built a network monitoring dashboard using SQL to track system performance and security incidents.
Implemented automated alerting that reduced simulated incident detection time by 40%.
Analyzed trends to support proactive issue identification and escalation.

Incident Response Simulation (NIST Framework)

Designed and executed incident response workflows for simulated network breaches.
Developed response playbooks and documentation that improved coordination and reduced remediation time by 30%.
Practiced log review, containment, and post-incident reporting.

Security Audit & Compliance Assessment

Conducted a full security audit of a simulated enterprise network using industry-standard methodologies.
Identified 15+ vulnerabilities and produced a prioritized remediation plan aligned with security best practices.